FREQUENTLY ASKED QUESTIONS

WHY WOULD I USE THIS SERVICE WHEN I CAN PACK MY OWN ROOM?

With the COVID-19 causing unprecedented times we all must practice social distancing. About You Concierge is working with R-MC to help you get your items sooner and being safe.  It will save you the hassle of having to pack your room, and will save you time as all you will need to do is go in your room and pick up your packed items.

WHAT ARE YOU GOING TO DO TO KEEP ME FROM GETTING THE VIRUS?

We will practice all rules including nobody with a fever will be allowed to work, all workers will have both masks and gloves on.  Also your items will sit in the room for at least 72 hours after packing before items will be able to be picked up, any potential virus would be dead. 

WHAT DOES THE PRICE FOR PACKING INCLUDE?

The $200 fee includes includes two people packing, labeling and taking the utmost care of your items.  We will have a video call with you once in room to determine what to pack of yours. Clothes on hangers will be carefully folded accordion style in a medium size box.  All other items will be packed in boxes as well and each box will be labeled with your last name and room number.  You will get 10 medium size boxes, 2 small boxes and 2 large black bags, in addition to other packing supplies.

WHAT IF I GO OVER MY NUMBER OF BOXES ALLOWED?

When we are packing your room, we will not have time to go purchase more boxes. If you do go over on your 12 boxes total, we will use extra boxes and bill against your $50 deposit. You will be charged $3 for medium boxes and $2 for small boxes. We have a packing system in place and believe the number of boxes we are providing should be sufficient for most rooms.

I HAVE A TV WILL YOU PACK THAT?

We will be happy to pack your TV in a TV box. There is an additional fee of $20 to $30 depending on size of the TV.  If you choose not to have it packed we will leave it on the ground next to your boxes labeled with your name.

I LEFT MY REFRIGERATOR FULL, NOW WHAT?

All items in the refrigerator will be thrown away. We will leave it plugged in so it does not smell. We will do quick wipe down.

I HAVE FOOD IN MY ROOM WHAT WILL YOU DO WITH THAT?

Any food in room will be thrown away.

HOW WILL YOU PACK MY LINENS, INCLUDING BEDDING AND TOWELS?

These items will be packed in either boxes or large black bags.  If using bags, we will fold and tap securely shut.

I HAVE PERSONAL ITEMS THAT I DO NOT WANT PEOPLE TO KNOW ABOUT, WHAT HAPPENS WITH THAT?

We are here to pack so you can get your items back. We are not here to judge.  Anything that we may come across will be held in confidence and not spoken about.  If we find items that represent a significant serious offence, we will contact campus safety. Otherwise, all items will be packed.

MY ROOMMATE AND I DID NOT GET ALONG AND I AM AFRAID HE/SHE WILL TAKE MY ITEMS.

We will video record all calls and save them. When signing contract person agrees information provided is truthful and accurate.

HOW DO I KNOW YOU WILL PACK MY ITEMS AND NOT MY ROOMMATES?

We will have a video chat with you so you can advise what items are yours.

CAN YOU STORE MY ITEMS FOR ME?

That is not a service we offer at this time. 

CAN YOU SHIP MY ITEMS FOR ME?

We will consider this on a case by case basis. There is an additional fee to ship.

HOW DO I SIGN UP FOR THIS SERVICE?

Sign and date the contract. Once submitted, place and pay for your order. We will schedule you as soon as we can and will notify you when to expect a video call.

ONCE MY BOXES ARE PACKED THEN WHAT?

We will notify both you and R-MC that your items are ready to be picked up. At that point, contact R-MC and make additional arrangements.